Terms of Service

By creating a Suportra account or using any part of the Service, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, do not use the Service.

These Terms constitute a legally binding agreement between you and Suportra (“Suportra”, “we”, “us”). We may update these Terms from time to time. Continued use of the Service after an update constitutes acceptance of the revised Terms.

Suportra provides on-demand human expert chat for users working with AI-assisted development tools such as Cursor, Lovable, v0, Bolt, GitHub Copilot, Claude Code, and Replit Agent. A “Builder” is a vetted senior engineer contracted by Suportra to provide support.

The Service is structured around conversations. One conversation credit is consumed when a conversation is closed. Conversation credits are purchased in packs or included in a subscription plan.

This section forms the core of our confidentiality commitment. Please read it carefully.

You may share source code, environment configuration, architecture diagrams, business logic, API keys, credentials, and other sensitive materials (“Confidential Information”) with a Builder during a chat session.

Suportra and its Builders agree to:

• Treat all Confidential Information as strictly confidential.
• Not copy, store, reproduce, or share any Confidential Information outside the scope of the support session.
• Not use Confidential Information for any purpose other than providing the requested support.
• Not disclose Confidential Information to any third party without your prior written consent.
• Delete or cease access to any shared materials upon request or upon conclusion of the session.

Every Builder engaged by Suportra has signed a separate confidentiality and non-disclosure agreement with Suportra prior to taking any sessions. These obligations survive the termination of the Builder’s engagement with Suportra.

You should avoid sharing secrets (API keys, passwords, private keys) in chat. If you must share them for diagnostic purposes, rotate them immediately after the session.

The confidentiality obligations in this section survive the termination of your account and these Terms indefinitely.

• You are responsible for ensuring you have the right to share any source code or data you provide in a session.
• Do not share source code or data that belongs to a third party without their authorisation.
• You are responsible for rotating any credentials shared during a session.
• Use the Service only for lawful purposes and in accordance with these Terms.
• Do not attempt to use the Service to reverse-engineer or extract Suportra systems or Builder knowledge.

All payments to Suportra are final and non-refundable.

Conversation packs (pay-as-you-go)

• Starter Pack — 20 conversations for €400 (€20 per conversation)
• Pro Pack — 50 conversations for €900 (€18 per conversation)
• Conversation credits are valid for 12 months from the date of purchase.
• Unused credits are not refundable and expire at the end of their validity period.

Video sessions

• Video escalation is billed separately at €240 per session, triggered from inside an active chat.
• Video session charges are non-refundable once the session has been initiated.

Subscriptions

• Solo Subscription — €1,500/month on an annual commitment (12-month minimum).
• Team Subscription — €4,500/month on an annual commitment (12-month minimum).
• Founder’s Hour — €15,000/month on an annual commitment, by invitation only.
• All subscription payments are non-refundable. No partial-month refunds are issued upon cancellation.
• Annual commitments are binding. Early termination does not entitle you to a refund of fees already paid or a waiver of remaining commitment fees.

All prices are in euros. Suportra reserves the right to change prices with 30 days’ written notice to existing subscribers. Questions about payments: hello@suportra.com.

You retain full ownership of all source code, data, and materials you share during sessions. Suportra claims no intellectual property rights over your Confidential Information.

Any advice, guidance, or code snippets provided by a Builder during a session are provided for your personal use. Suportra does not claim ownership of guidance provided.

Chat transcripts are retained to allow you to review past sessions from your dashboard. You may request deletion of your transcripts by contacting hello@suportra.com. We do not sell your data to third parties. See our Privacy Policy for full details.

The Service is provided “as is”. Suportra is not liable for decisions you make based on Builder advice, for data loss, or for any indirect or consequential damages arising from use of the Service. Our total liability to you in any calendar month shall not exceed the amount you paid to Suportra in that month.

You may close your account at any time. Unused conversation credits expire 12 months from purchase and are not refundable upon account closure. Subscription fees already billed are non-refundable. Suportra may suspend or terminate accounts that violate these Terms.

These Terms are governed by the laws of the European Union. Any disputes shall be resolved in the courts of the jurisdiction where Suportra is incorporated.

Questions about these Terms or our confidentiality practices: hello@suportra.com